Zoom FAQ.

My video is not working

Having problems with screen – Having a black or gray screen? – The memory of your RAM is too low, quitting some programs and restart zoom. If your meeting is a video meeting, but your video is not working, you can also find troubleshooting tips on the Zoom support web site at https://support.zoom.us/hc/en-us/sections/4415061255565-Troubleshooting-Video-Issues. If you continue to have problems, contact the hsistembubinfo@nmsu.edu e-mail.

Switching screens / Is the window too small?

Just double click on the window you want to focus on when in Fullscreen mode.

I am having trouble hearing or being heard

The webinar attendees do not have the voice function activated, if you have a question use the Q&A or the chat in the zoom room.

Hover over the bottom of your Zoom meeting screen to make the meeting toolbar visible. If the far-left icon is a headset labeled Join Audio then you have not yet connected your audio. Click the Join Audio headset icon and select either the Phone Call tab to join by phone or the Computer Audio tab to join by computer. If joining by phone be sure to use the dial-in phone number, Meeting ID, and Participant ID given on the Phone Call tab. When your audio has been connected by phone the far-left icon will change to a handset labeled Mute. If joining by computer you can click the Test speaker and microphone link from the Computer Audio tab to run a helpful wizard to be sure you are using the intended speaker and microphone devices on your computer. When your audio has been connected by computer the far-left icon will change to a microphone labeled Mute. You can click the arrow next to the microphone icon to re-test or change your computer audio settings. Keep in mind that sometimes when you can’t hear or be heard it could be the other party that has a problem. If you continue to have audio issues, contact us.

There is a lot of static/echo on the line

Static/echo is almost always caused by two people in close proximity who separately join the same Zoom meeting with audio or even one person who joins twice with audio, such as by phone and Computer Audio at the same time. This creates a situation where there is more than one audio source being transmitted, received, and then subsequently retransmitted by each audio connection respectively, escalating in a progressively intensifying back-and-forth that causes severe feedback. To avoid this, only one audio source should connect to a Zoom meeting when within an audio pick-up range of another. All other nearby audio connections should entirely disconnect from the Zoom meeting by hanging-up their phone line or leaving Computer Audio (select Leave Computer Audio from the drop-down menu next to the microphone icon at the far left of your meeting toolbar). Keep in mind that the dueling audio sources may not necessarily be near you but could instead be occurring at the location of another participant. For more information on Audio Echo see the article on the Zoom Support website: https://support.zoom.us/hc/en-us/articles/202050538.

What does the padlock icon mean?

The padlock icon on your Zoom screen is your assurance that the content of the Zoom meeting you are in is encrypted to provide an added layer of security. This encryption is required for UCOP Zoom meetings. For technology geeks, the encryption is at the application layer using TLS 1.2 with Advanced Encryption Standard (AES) 256-bit algorithm.

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